Airline Crisis Communication

Airline crisis dialogue is very important in saving the reputation of an airline company. The heading of this presentation is to evaluate the reason why some airline sacking their reputations and then make successful strategies in an airline crisis converse In this presentation, the definition of airline crisis communication will be given from 2 aspects, the aspect of practical way and the knowledge of the scholars.Then an example of an unsuccessful content about NYMPH is chosen to scribe the measures they did after a crisis vitrine happened and the analysis of the negatively charged effects and loss following it will be described in details. After that, the problem of this case will be evaluated and reasons will be explained. Finally, four best strategies based on crisis communication theory and successful examples will be introduced to assist airline teach successful strategies in the future.Then it comes to the conclusion that best strategies are effective in a crisis com munication. Key words Crisis communication the perception of an unpredictable answer that threatens important expectancies of stakeholders and can seriously impact an organizations performance and generate negative outcomes. Reputation the opinion that people have about an airline someone or something because if what has happened in the past.